Request received

Thank you, we're on it

A confirmation email with your case number is on its way. If your request needs approval, such as a name change, unit change or cancellation, we will email you as soon as our CRM manager has decided.

Raise another request
Customer Care

Contact Us

From possession dates to a name change on your allotment, raise any request about your home here and our CRM team will take it from there.

Raise a request
Customer care Write to us
Working hours
Post-sale services

How can we help with your home?

Tell us what you need and quote your booking number. Every request gets a case number by email, and the right team picks it up straight away.

  1. 01
    Submit your requestYou receive an acknowledgement with your case number within minutes.
  2. 02
    We review itChanges to your booking, such as a name change, unit change or cancellation, are approved by a CRM manager.
  3. 03
    You hear backWe email you as soon as the request is approved or declined, with the next steps.

Raise a request

Fields marked * are required.

Use the email you gave at booking so we can find your records.
Printed on your allotment letter.

This change needs approval from our CRM manager. We will email you the decision.

By submitting, you agree that IbReality may contact you about this request by phone, email or WhatsApp.